EnergyLucid - One Stop Solar Energy Shop

Privacy Policy

Please read this agreement carefully, as it contains important information regarding your legal rights and remedies.

Privacy Policy
Note: The English version of legal agreements and policies is considered the only current and valid version of this document. Any translated version is provided for your convenience only, to facilitate reading and understanding of the English version. Translated versions are not legally binding and cannot replace the English versions. In the event of disagreement or conflict, the English language legal agreements and policies shall prevail.

Last Updated: April 13, 2025

Introduction

EnergyLucid Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you register for an account, request a solar quote, or fill out forms on our website, we may collect personally identifiable information, such as your:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property information related to solar installation
  • Energy consumption data

Derivative Data

Information our servers automatically collect when you access our website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase services from us. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the website and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

  • Create and manage your account
  • Connect you with solar installers
  • Process your requests and transactions
  • Provide you with personalized solar quotes
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Deliver targeted advertising, newsletters, and other information regarding our services
  • Monitor and analyze usage and trends to improve your experience with our service
  • Protect our services, users, and the public

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Solar Installers and Partners

When you request a solar quote through our platform, we share your information with relevant solar installers in our network to provide you with accurate quotes and installation options.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access personal information we hold about you
  • The right to request that we correct any inaccurate or incomplete personal information
  • The right to request that we delete your personal information
  • The right to withdraw your consent to our processing of your personal information

To exercise any of these rights, please contact us using the contact details provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

EnergyLucid Limited
Email: privacy@energylucid.com
Phone: +234 800 SOLAR NOW
Address: 25 Innovation Drive, Lagos, Nigeria